FAQ:  What Kind of Support is Provided?

 

Answer:

1. Live Technical Support (phone support)

If you ever have any questions about using any of the tools or features in your new Website, our professional, courteous website technicians will be ready and waiting to assist you!  Contact us as often as you want -- it's all part of the value-added service included with your monthly hosting/service fee. Technical Support is available Monday through Friday 7:00 am – 7:00 pm and 8:00 to 5:00 pm Saturday.

2. Live Chat Support

Our Live Chat Support feature gives you the option to instant message a Customer Care representative a question you may have.  They will then engage with you on-line helping you answer whatever questions or concerns you may have.  

3.  Live Remote Access Support (screen sharing)

This amazing tool gives you the ability to allow one of our remote technicians to share control of your computer for quick and easy service. The Remote Access feature creates a direct link between your computer and the technician’s computer in our support center so that you can watch them perform each step on your screen in real time. Even though they will be able to control your computer during the session, you will always have the power to override the representative, and resume control of your computer at any time simply by moving your mouse or pausing the session.

4.  Online Help Manual

Our recently updated on-line help manual offers a huge amount of helpful information available about our websites.  

For more detailed information, click on Features and Benefits to our websites

Back to FAQ's